Refund Policy

Digital audit reports

Roast My Funnel sells digital audit reports and credits for digital services. Once a report has been successfully generated, made available, emailed, downloaded, viewed, or otherwise delivered, refunds are generally not automatic because the digital service has already been performed.

Nothing in this policy limits non-waivable consumer rights, statutory cooling-off rights that legally apply, card-network rights, or remedies that cannot be excluded by law.

Immediate digital performance

Roast My Funnel may begin URL validation, checkout fulfillment, audit processing, AI analysis, quality review, PDF generation, and report delivery soon after payment. By purchasing, you request immediate digital performance. Where consumer cooling-off or withdrawal rights legally apply, mandatory law and any checkout notice control.

Failed audits

If a paid audit cannot complete because our system fails to access or process an eligible public or staging URL, we may offer a re-run, replacement URL, credit, partial refund, or refund.

Private, login-protected, VPN-only, CAPTCHA-gated, IP-restricted, unreachable, or otherwise ineligible URLs are not considered eligible public or staging URLs. If a plan includes multiple URLs and at least one URL is eligible, we may run the eligible URL and keep the ineligible URL allocation as credit for another eligible page.

Quality concerns

If you believe a completed report is materially defective, incomplete due to a platform error, or clearly below the promised standard, contact us within 7 days of purchase. We may review the issue and offer a re-run, credit, partial refund, or full refund at our discretion.

Disagreement with a recommendation, lower-than-expected conversion impact, a preference for different copy/design advice, or a URL becoming unavailable after submission does not automatically make a report defective.

Duplicate purchases

If you accidentally purchase the same audit more than once, contact us as soon as possible. Duplicate payments may be refunded if the duplicate report has not been used or separately delivered.

Chargebacks and disputes

Please contact us before filing a chargeback so we can investigate and resolve the issue quickly. For chargebacks or payment disputes, we may provide payment providers, banks, card networks, and dispute processors with transaction records, checkout data, account data, submitted URL data, report-delivery evidence, support messages, and other records needed to respond.

Abuse and ineligible use

Refunds may be denied where a purchase is connected to fraud, abuse, unauthorized URL submissions, prohibited use, attempts to bypass access controls, violation of the Terms, or inaccurate information supplied during checkout or support.

Agency credits

Agency bulk packages, credits, or custom plans may have separate written terms. Unless those terms say otherwise, unused credits are not automatically refundable after the agreed service period begins, and credits may expire according to the applicable offer or written agreement.

How to request review

Email [email protected] with your account email, checkout email, order or receipt ID, submitted URL, and a clear description of the problem. We may ask for additional information needed to verify the purchase and issue.

Contact

Refund questions can be sent to [email protected].